Resume

Kelly Wendt                             509-362-8270 or Kwendt43@gmail.com

817 E Illinois Spokane, WA 99207                                                                                                                        kelly_wendt16@yahoo.com

Professional Profile

·    Excellent Customer Service Rep. ·    5+ years customer service ·    Windows XP, Vista and 7 ·    Microsoft Office including Outlook ·    50+ WPM ·    Leadership experience in call center environment

·    Training Position in call center environment

Professional Experience

     

     Boyd Insurance Brokerage Inc.

    Jan. 2011-July 2011

    Customer Service Agent

Responsibilities: ·         Rewriting current clients property and casualty policies with various companies (Safeco, MetLife, Traveler’s, ect.) ·         Write new business when required ·         Basic commercial policy understanding to do simple servicing ·         Provide customer service for existing clients such as education of underwriting guidelines, making changes on policies taking payments. Pemco Mutual Insurance, Spokane, WA Jan. 2008-April 2010 Customer Service Agent Achievements: ·    INS 21 ·    INS 22 Responsibilities: ·    To educate our insured’s on their current coverage as well as possible other coverage that they may not be aware of ·    Front line underwriting ·    To finish each transaction in an accurate and timely manner ·          Handle payment processing and billing servicing

ICT Group, INC. Spokane Valley, WA March 2005-Dec. 2006 Telephone Banker Achievements: ·    Employee of the month award ·    Floor Mentor (promotion) ·    Transition Trainer Responsibilities: ·    To service WAMU account holders checking, savings, money market and CD accounts ·    To maintain and average call handle time 3:30 or less ·    To maintain a Quality score of 85% or more ·    To monitor my co-workers call handle time and to answer questions while walking the floor Ÿ  As a transition trainer my job was to help transition new hires from training to actually taking live calls. Ÿ

Education

Spokane Community College, Spokane, WA Studied for AA did not obtain. GED 2001 Apollo College Spokane Valley, WA Medical Assisting, completed course 2007

References

References are available upon request.